Frequently Asked Questions
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How can I contact you?
You can use the contact form.
What is your preferred payment method?
Our preferred payment method is Paypal. You can use your credit or debit card in Paypal.
How do I pay for the service?
You can pay directly through our site. Just select what services you need on our services page, then you will be taken to the payment page upon checkout.
What are your working hours?
I usually work from 9:00am – 6:00pm Philippine Standard Time (GMT+8) from Monday to Friday. Please keep in mind that this may vary depending on what service you availed. These times are discussed with the client and are subject to change if the workload requires it.
How much do you charge?
Tell me about your requirements and I’ll give you a quotation. You can use the contact form to contact me.
Who uses the services of virtual assistants?
Virtual assistants are used by business owners, big or small, to perform different tasks. Most of the job assigned to a VA are the ones that can be done and checked online.
Business owners don’t have all the skills to run their business that’s why they employ the services of a professional VA with the skills and experience that they require.
If you are spending way too much time on the small nitty girtty side of your business instead of expanding your business, you should probably get the services of a professional virtual assistant.
What is your hourly rate?
For projects on an hourly basis, the rate is $50/hour
Do you do rush jobs?
Yes, projects that needs to be completed outside of normal business hours or on weekends will subject to an hourly rate of $55. Projects requiring completion on a holiday will be subject to an hourly rate of $60.
Are there any additional fees?
It would depend on the project. To cover the cost of supplies, some projects may require additional fees. We would notify the client immediately for any additional fees. This would include ink cartridges, paper, postage, international long distance charges, travel expenses, or software specific to the project.
What are the billable hours?
Any work that I do on the client’s behalf is billable. Depending on the project, this would include Skype and phone calls, meetings, lengthy emails and commute.
Do you use a time tracking tool?
Yes, I use the Paymo Time Tracking and Billing Tool. I track time to the minute for all of my clients. Time sheets may be requested at the end of a package of hours.
What are your packaged hours?
Packaged hours are for those businesses requiring fixed number of hours. If your business needs ongoing support, you may want to consider purchasing a package of hours to be used throughout the month on all of your projects and tasks. You can check the packages here.
When should I pay for the purchased package?
Packaged hours are paid upfront before we begin the work each month.
What will happen to the unused hours in the package?
Unused hours will not roll over to the next month. Please plan the tasks accordingly.
Are packaged hours refundable?
Packaged hours are not refundable.
What if I still need more hours for the tasks?
You can either purchase another package or have the remaining tasks billed by the hour.
What operating system do you use?
I use Windows 10
Do you offer full custom web design?
We can pretty much do most web design projects. Let us know about your requirements and let’s discuss how we could proceed.
What is WordPress?
WordPress is a popular blogging tool and content management system. It is used by 72 million websites worldwide.
We use WordPress for clients because:
- Users can easily log-on to their website.
- It is very easy to use. First time users would only require minimal training.
- It is easy to install plug-ins
- Website owners can interact with their website visitors through comments
- It provides e-commerce integration
Do you do Logo design?
No, but I can help you find someone to design your logo for you.
What's the best domain name to buy?
A dot com is best, although if that isn’t available and dot net is an acceptable second choice. Putting keywords in a domain is even less important than it used to be. So the most important aspects of your new domain should be brevity, clarity and relevance. We can also recommend a domain name for you.
Is the domain name part of the web design package?
No, it would be best if you buy it yourself for security purposes. The domain name is your online property and should be under your name. The domain name needs to be renewed every year.
Can you register the domain name for me?
If you don’t have time or just don’t want be hassled by this, we can help you secure a domain name for your website. If you require this service, we’ll use your contact information to register the domain name.
Is the web hosting part of the web design package?
No, we would also recommend that you get your own web hosting provider. If you decide to do this, you’ll have to grant us temporary access so that I could set-up your website.
Can you help me get a good web hosting provider?
Sure! we’ll recommend to you reputable web hosting provider. We can offer you this service if you don’t want to set this up yourself.
Should I post regularly on my blog?
We always recommend to clients that they post quality content regularly. This would be good for your readers and SEO.
I need articles for my blog posts, can you write for me?
Yes, we can write content for your blog and website pages.
SEO Content Writing
Can I see a sample of your work?
Yes, you can view them here: http://www.beradservices.com/portfolio/
What file type will the finished articles be?
All articles will be sent as .doc. You can also request other file types that you want.
Will I own the rights to the article?
Yes, you will have full rights to each article written. You can do whatever you want with it.
What's the turnaround time for SEO articles?
Usually, it’s 2-3 days. Depending on how many you want to be written.
Do you outsource your articles?
Yes, I do outsource. I review each article before sending it to you. Outsourcing helps me scale up my business, get higher workload, and take lower rates which is beneficial to you also.